Windows 9X Devices

Using Device Manager

Right click on My Computer, and select Properties from the Menu that appears. Go to the Tab that says Device Manager in the System Properties, and look for any device with "X" or "!" next to it. If you find a device that is marked, remove it from the Device Manager and physically from the system if possible. Note: It is normal for the IDE Controllers to indicate a problem since the system is running in MSDos Compatibility Mode when booted to Safe Mode.

Check the Performance tab in System Properties. If the MSDos Compatibility Mode message is accompanied by a message indicating Master Boot Record Modified, then the system probably has a virus, and the customer will need to get a virus scanner to clean it. Clear NVRAM before trying to reboot the system normally. If Windows 95 boots normally, try reinstalling the affected Device or Driver.